Frequently asked questions
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Questions about my Tour
You can enter and exit our routes at your leisure, accompanied by expert local guides who will be at your disposal throughout the day. Using our app, simply follow your nearest guide and start discovering countless points of interest, such as the Alcazaba, the Picasso Museum Malaga, Malaga Cathedral and the Roman Theatre (interior visits not included in the tour!).
Enjoy the fascinating stories of your guide as you explore the history and charm of this magnificent Andalusian city. Best known for its golden beaches and resorts, Malaga also boasts a picturesque old town and impressive monuments, as well as the birthplace of Pablo Picasso.
Download your guided tour and ‘SELF-GUIDE at your leisure; enjoy multi-lingual audio commentary, suggested walking itineraries, location of your favourite sights and discovery of photographic points of interest, all offline, day or night – it couldn’t be easier!
When you are ready, rejoin the guided tour and continue your sightseeing adventure.
Vox City Walks lets you explore a city at your own pace, your way. Through the Vox City app, follow local experts in real time and join the one closest to you. You can then enjoy walking tours guided by experts who highlight their city’s most valuable points of interest through fascinating stories and anecdotes. You can leave your tour at any time and take advantage of the countless Auto-Guide features available, such as suggested itineraries, pre-recorded Audios, photo points of interest, charging stations and directions to any destination of your choice.
The best thing about Vox City Walks is that we are very flexible. If you’re running late, don’t worry: you can take advantage of the self-guided features of our Vox City app and plan to join a guided tour at the meeting point and departure time that best suits your schedule.
Málaga Esencial (Red):
Marqués de Larios
Alcazaba
Plaza de la Constitución
Puerta del Mar
Romantic Night (Purple):
Marqués de Larios
Muelle Uno
You will see the guide’s photo on the App, so that you can easily identify him/her, although you will also be able to recognise the guide by our corporate T-shirt. You will also be able to check through the app if there is availability to join or if the tour is full. As the tour is flexible, there will always be a point where you can easily join.
Included:
Limited access to the Red Guided Tour (90 minutes)
Limited access to the Purple Guided Tour (60 minutes)
Unlimited access to the 5 self-guided tours
Unlimited use of the Vox Connect app for the duration of the pass (24, 48 and 72 hours)
Unlimited use of the Vox City Guide app for 7 days (including all tours)
Live tour commentary with multi-lingual commentary
Not included:
Mobile device
Headphones
Entrance to attractions
Transport tickets
Yes, for each time slot per circuit, visits are limited to a maximum of 30 participants. To avoid disappointment, you can book a specific time slot in advance. If you haven’t booked and the tour is full, don’t worry: simply take advantage of the Auto-Guide features of our app while waiting for the next available departure, without interrupting your visit.
Our escorted walking tours are carefully designed with the help of local tourism experts to ensure that the main attractions, landmarks and monuments can be enjoyed along the way.
We cannot guarantee in all circumstances that you will be able to get close to a specific place of interest; this could be due to limited pedestrian access, road works, renovations, protests or any other disruption beyond our control. However, the local expert or pre-recorded audio guide will be on hand to provide you with the information you need and to ensure that you enjoy your visit.
The Vox City application can be downloaded via:
Apple/App Store
Android/Play Store
Once you have booked, you will be sent the link with the QR code to go to the download pages.
Just follow the instructions and that’s it.
The safety of our clients, local expert guides and staff remains our top priority. We have worked hard to ensure that health and safety measures are implemented on all of our Vox City Walks tours through the following:
Our tours are completely non-contact – you will use your own device and headset for the entire duration of your tour, therefore you will not receive props, headphones or visual aids, from any of our local experts.
If required by law or regulations set by local authorities, all our local experts and clients must wear a face mask for the entire tour.
Group sizes are small, ensuring that the government recommended social distance is maintained throughout the tour, for all participants at all times. The maximum group size may vary depending on the city and the rules set by local authorities.
All our tours are conducted entirely outdoors, avoiding the most crowded enclosed places and means of transport.
Live commentary from local expert guides has an unbeatable audio range, meaning you don’t have to huddle to listen, and you can tune in from your own mobile device at a distance that’s comfortable for you.
Self-guiding features, accessible via the Vox City app, allow you to discover the sights on your own, avoiding groups and queues.
Our flexible concept of “Hop-On / Hop-Off allows you to enter and leave at your convenience, but also at your comfort.
Our local expert guides reserve the right to ask participants to leave the tour in case they show visible symptoms of Covid-19.
Most of the time, your local expert guide will lead you around the city in English. However, you can tune in to your audio guide to listen to pre-recorded commentary in Spanish, French, German and Italian.
Yes, you will need to use your own mobile device and headset to access the Vox City app and use all of our guided and self-guided features. Please note that our local expert guides will never provide you with mobile devices or headsets.
At the time of downloading your city map, we offer a lower resolution option so you can save battery life if you prefer. Throughout your sightseeing experience, you will also see your Vox City Guide highlight nearby charging stations (if available), in case you need to charge your phone. Although we have these options, we recommend that you start your tour with a fully charged phone battery to ensure you get the most out of your experience.
The guided tours are 100% wheelchair friendly.
Malaga is one of the best adapted cities for wheelchairs.
Yes please, our guided tours are pet-friendly, because we know it is another member of the family.
In addition, all the routes are open air.
Questions about my booking
Your Vox City Walks pass is valid for 24, 48 or 72 hours from its first use. Once your code is scanned by a local expert for the first time, your pass is immediately valid.
Even when your Vox City Walks pass expires, you can still enjoy unlimited use of the self-guided features, as these are valid for 7 days from activation.
To activate the self-guiding functions of your pass, simply scan your QR code and download the map of your city before you arrive. This will save you time and battery life from the moment you set foot in your city.
To activate the guided features of your pass, contact your nearest local expert who will scan your QR code on arrival (you should have it ready to present) and activate your Vox City Walks map and tour features.
We recommend that you book your visit in advance, to save time on site and start your sightseeing experience from the moment you arrive at your destination. However, our policies are flexible: tours can be booked online at the last minute, or you have the possibility to purchase them at local ticket offices, hotel concierges and/or directly from a local expert.
You can easily book your tickets in advance directly from our website. Simply select your preferred pass (24, 48 or 72 hours), the number of passengers and the date of travel. You will be redirected to our secure payment interface, which will allow you to enter your payment details and complete your purchase. You are all set: you will receive your booking confirmation and voucher by email shortly.
Children from 0 to 15 years old are free of charge if they do not require a pass. Participants aged 16 and over must purchase a full-price adult pass.
Our confirmations are instant. You will receive your booking confirmation and voucher within minutes of completing your purchase.
No, just present an electronic copy of your voucher to your local expert to validate your pass and start your experience.
You can cancel or change the date of your booking free of charge up to 24 hours before the day of travel. Reservations are non-modifiable and non-refundable within 24 hours.
Please contact our customer service team via
Telephone: +34 680 968 214
Please have all your booking details ready when you call us.
E-mail: info@gojoymalaga.com
If you contact us by e-mail, please provide as much information as possible about the booking, including the booking reference, the date, the name of the main passenger and the reason for your enquiry.
If you are already in Malaga you can contact the Help Desk:
Lock and Relax
Calle Casas de Campo, 22
29001 Málaga
Móvil: +34 695 55 20 59
